We rarely get any complaints from customers, but on the rare occasions when we do, we do everything we can to fix the problem in as timely and fair a manner as possible. Please give us the opportunity to help you before filing for a chargeback, or posting negative feedback somewhere on the web.
We feel that customer loyalty to our shop is far more important than a single botched order. Mistakes can happen, but if you are simply unhappy or dissatisfied with a product from us, as per our 100% SATISFACTION GUARANTEE, and you may return you order for a full refund. Refunds or replacements will be issued for defective products, wrong quantity, wrong item shipped and/or freight damage.
Please look to multiple places on our website to find answers to any question or concern you may have; we are here to make your experience here as pleasant as possible. We know that we wouldn't be here if it weren't for you, and do everything we can to honor that.
We respond to EVERY email that's sent to us within 1-24 hours: shopkeeper @ spiritualscents . com
We answer EVERY phone call from 10:00AM - 5:00PM, CST/CDT, Monday - Friday at (773) 236-8154, and Saturdays from 11:00AM - 4:00PM.
Our address for returns is:
PO Box 12618
Chicago, IL 60612
Let us know if there is anything else we can do to assist you, and thanks for the opportunity to provide you with our products, even though you are displeased. Please include a note about what you would like done with your return.
Keith and the SpiritualScents Team