WHAT ABOUT SAME DAY SHIPPING?
Order by 3:00PM, and we will ship your order SAME DAY. If it is past 3:00PM and you need your order Overnight, please contact us and we can often make arrangements from you, though additional charges may apply, especially if you need Saturday Delivery.
Also, even though we are swamped with orders, we process ALL orders within 24 hours. FedEx Overnight will get your package to you next business day if your order is placed before 3:00PM CST on Monday - Thursday, and within 2 business days if it's placed after 3:00PM CST, or on Fridays, Saturdays, or Sundays. On rare occasions, depending on your town, Overnight Express is sometimes a 2-Day Delivery. **If we ship on the day we state we will ship, you are not entitled to a refund if your town was included in one of these 2-Day shipping exceptions.**
WHAT ABOUT SHIPPING CHARGES?
Options for USA shipping:
USPS Priority Mail (USA) w/Delivery Confirmation - starting at $5.20 - 1-4 business days
FedEx Ground/Home Delivery (Continental USA) - starting at $6.25 - 1-5 business days
FedEx Express Saver (USA Only)- starting at $5.00 - Guaranteed delivery in 3 business days
FedEx 2 Day (USA Only) - starting at $6.00 - Guaranteed delivery in 2 business days
FedEx Standard Overnight (USA Only) - starting at $8.00 - Guaranteed delivery next business day delivery by 3PM
FedEx Priority Overnight (USA Only) - starting at $9.00 - Guaranteed delivery next business day delivery by 10:30AM
FedEx Priority Overnight (USA Only) - Special Saturday Delivery - Inquire before placing order
USPS Express - Express to PO Boxes - starting at $12.95 - 1-2 business days
Options for Canada and International Shipping :
USPS International First Class - no tracking available
USPS International Priority w/ Tracking for most packages - 6-10 business days
USPS International Express w/ Tracking - 3-5 business days
FedEx International Economy w/ Tracking - 5 business days
FedEx International Priority w/ Tracking - 1-3 business days
Note on Essential Oils: USPS does not allow us to ship hazardous materials at this time. Essential Oils must be shipped via FedEx Ground or FedEx Home Delivery only to the continental USA. Essential oils may be shipped separately from other items, and an additional shipping charge may apply.
WHAT ARE YOUR CONTACT OPTIONS?
Our number is 773-236-8154.
Our e-mail address is shopkeeper @ spiritualscents . com
WHAT ARE YOUR PRIVACY AND RETURN POLICIES?
I'M IN CHICAGO - CAN I PICK UP MY ORDER?
We get asked this perhaps more than any other question, and we're sorry but the answer no, with absolutely no exceptions. We're working hard to fill everyone's orders within the promised "Same Day Guarantee" and our warehouse isn't set up for any visitors.
WHAT ABOUT RETURNS?
We accept returns for any merchandise if you are not satisfied, EXCEPT items that have had the safety seals broken, such as our Kama Sutra line of products, and any edible items such as edible massage oils and herbal products. By Federal law, we cannot accept returns on any item that may be ingested due to health reasons. RETURNS ARE AT YOUR EXPENSE, but we do not charge any restocking fees; you will receive a credit for the full value of whatever products you return to us in their original condition.