WHAT ARE YOUR CONTACT OPTIONS?
We're here for you via email 24/7 at: shopkeeper @ spiritualscents . com
Or phone at: (773) 236-8154 from 10:00AM - 5:00PM, Monday - Friday
WHAT ARE YOUR RETURN AND PRIVACY POLICIES?Our RISK-FREE SCENT GUARANTEE is HERE
I'M IN CHICAGO - CAN I PICK UP MY ORDER?
We get asked this perhaps more than any other question, and we're sorry but the answer no, with absolutely no exceptions. We're working hard to fill everyone's orders within the promised "Same Day Guarantee" and our warehouse isn't set up for any visitors.
WHAT ABOUT SAME DAY SHIPPING? - FULL SHIPPING FAQ
Order by 3:00PM, and we will ship your order SAME DAY. If it is past 3:00PM and you need your order Overnight, please contact us and we can often make arrangements from you, though additional charges may apply, especially if you need Saturday Delivery.
Also, even though we are swamped with orders, we process ALL orders within 24 hours. Overnight Express will get your package to you next business day if your order is placed before 3:00PM CST on Monday - Friday, and within 2 business days if it's placed after 3:00PM CST on Saturdays, or on Sundays and Holidays. On rare occasions, depending on your town, Overnight Express is sometimes a 2-Day Delivery. **If we ship on the day we state we will ship, you are not entitled to a refund if your town was included in one of these 2-Day shipping exceptions.**
Priority Mail gets you your order 2-4 days after you place your order
FedEx Ground/Home Delivery gets your order to you in 1-6 days, on average.
WHAT ABOUT SHIPPING CHARGES?
Simply add your items to the cart for a real-time shipping quote. The shipping cost is calculated in the shopping cart based on the order weight and the destination.
We have several options for shipping:
Priority Mail (USA) w/Delivery Confirmation - starting at $5.20
FedEx Ground (Continental USA) w/Tracking - starting at $6.25
FedEx Express Saver (USA Only) starting at $5.00 - Guaranteed delivery in 3 business days
FedEx 2 Day (USA Only) - starting at $6.00 - Guaranteed delivery in 2 business days
FedEx Standard Overnight (USA Only) - starting at $8.00 - Guaranteed delivery next business day delivery by 3PM
FedEx Priority Overnight (USA Only) - starting at $9.00 - Guaranteed delivery next business day delivery by 10:30AM
FedEx Priority Overnight (USA Only) - Special Saturday Delivery - upon advance request ONLY - starting at $10 extra
USPS Express - Express to PO Boxes - starting at $12.95 - 1-2 business days
USPS International First Class - no tracking available
USPS International Priority w/ Tracking for most packages - 6-10 business days
USPS International Express w/ Tracking - 3-5 business days
FedEx International Economy w/ Tracking - 5 business days
FedEx International Priority w/ Tracking - 1-3 business days
What About Returns?
We accept returns for any merchandise if you are not satisfied, EXCEPT items that have had the safety seals broken, such as our Kama Sutra line of products, and any edible items such as edible massage oils and herbal products. By Federal law, we cannot accept returns on any item that may be ingested due to health reasons. RETURNS ARE AT YOUR EXPENSE, but we do not charge any restocking fees; you will receive a credit for the full value of whatever products you return to us in their original condition.
What payment methods do you accept?
We accept Cash, Money Orders, and PayPal. Credit cards can be used by selecting PayPal as your payment method. Press "Continue Checkout" after selecting PayPal. You will be redirected to the PayPal website where you can log in to pay with your PayPal account, or choose "Pay with Credit or Debit Card" right below the log in to pay with your card. No PayPal account required! More payment option information is HERE
No phone orders. It is PayPal policy that we cannot process your payment through PayPal for you. All orders must be placed by the customer themselves and paid online using PayPal.
As far as cash is concerned, we accept funds in US Dollars only. For Money Orders we only accept US dollars. If we receive any orders with any other currency than US dollars, we will return your payment to you and request payment in US dollars.
I got more than I expected, I got less than I expected, why?
Many of our products are sold by weight, not by number, such as our bulk incense and Primal elements soaps. We provide numbers as an easy reference point, but there may be 37 cones or sticks in a pack of incense, or there may be 35... each individual cone or stick is made by hand, so some are thicker than others, and some are thinner, but you are getting the same amount of product. It's the same with any of our hand cut soaps such as Primal Elements; they are all cut by hand, so we offer the 1" size as a reference only for an approximation, not an absolute. We would have no time for anything else if we had to hand count every product, so weighing them is a much easier and faster means of getting an exact amount of product to you. It also gives us more time for customer satisfaction and service!
How come your prices are so low?
We are passionate about our fragrances and are more concerned with sharing them with as many kind people as possible than placing huge mark-ups on our products. We constantly search for unique and high quality fragrances, gift items, oils, and accessories that every other vender on the web doesn't carry as well, and import many of these products directly from India, Nepal, Tibet, often buying from cottage industry artisans, who take as much care in crafting their products as we are in providing you with them.
Do you share our information with anyone?
The security of any information you provide us with is very respected. Under NO circumstances will your personal information be rented out shared with anyone. We do not keep credit card information on file, but we retain your other information in our database so you can log in after you place your first order, saving you from having to enter your information each time you place an order with us.
What About International Shipping?
We regularly ship worldwide, but cannot be responsible for packages that are shipped Internationally without choosing Express which includes insurance and tracking, or not opting for insurance. If you would like insurance added to your package, please leave us a note in the 'Order Notes' while viewing your shopping cart, and that you approve of the additional charge, which is $2-$5 extra depending on the value of the package. We will need to declare the value of the package to insure it.
If you choose First Class, please know that we cannot offer refunds or replacements if your package does not arrive. If you ship via other methods or requested insurance, and your items do not arrive within 4 weeks, a refund cannot be offered, but we will gladly re-ship your order after verifying that the package has been lost in transit.
Also, please note that we only accept payment in US dollars, especially for Money Orders. We do not accept checks at all.
INTERNATIONAL CUSTOMERS: Please remember that we have no control over your government, your Customs people, or your Postal System. We send everything out as Commercial Samples to prevent you from having to pay duties, but that does not guarantee that you will NOT have to pay duties. If you choose Insured Mail, we guarantee your package will get there, but we do not, under any circumstance, pay for any duties of any kind. It is your responsibility to find out what you might be responsible for BEFORE you order; we cannot refund your order if your reason for not accepting it is because you had duties levied on your order, and ordering from our site constitutes your understanding and agreement to these terms.
Are your products safe?
We care deeply about what we offer at SpiritualScents, and carry only premium products. For example, we only carry incense that is made with pure botanicals, free of camphor and other toxins, so that you get clean burning aromas that don't leave sooty residue like a lot of bulk incense can with artificial scents.
Also, our essential oils come from a company and people who also take great pride in crafting their products. We selected them because of their ethic and attitude towards the product line they offer. Their products are so safe, you can eat any of them if you so desire!. There are only a few products such as Wormwood Essential Oil and Yohimbe Extracts that carry a warning, but with anything, if you follow the instructions, there is no danger of harm.